Refund & Return Policy

At Bejoyfl, your satisfaction is our priority. Please review our Refund & Return Policy below to understand your rights and options when making a purchase from our store.

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on your first order only. To be eligible:

You must submit a request within 30 days from the order confirmation date.
If your first order contains multiple units of the same product (including different flavors or variants), you may open only one for evaluation. All others must remain unopened and be returned.

Note: If you place a second order for the same product, it is considered an indication of satisfaction, and no refund will be issued for subsequent orders unless they are damaged, defective, or lost during delivery.

2. Refund Process

To request a refund or replacement:

Email us at support@bejoyfl.com.
Include your order number, a brief description of the issue, and photo proof (if applicable).
Wait for our support team to review and respond with next steps.

Important: We do not accept refund or return requests via social media, phone calls, or voice messages.

3. Return Conditions

Customers are responsible for return shipping.
A prepaid return label will be provided by us, and the cost will be deducted from your refund.
Refunds are processed to the original payment method within 10 business days of item receipt and inspection (or approval for non-returnable items).

4. Damaged, Defective, or Lost Orders

If your item is damaged, defective, or incorrect, notify us within 48 hours of delivery. Include photo evidence so we can assess the issue.

Depending on the situation, we may offer:

A full refund
A partial refund
A replacement item

If your order is in transit, refunds are not available until the carrier confirms loss, damage, or non-delivery.

5. Subscription Orders

You may cancel your subscription any time in your customer portal.

If canceled before the next order is generated, no charges will occur.
If the order is already generated but not shipped, refunds are not available.
If the order is later confirmed as lost, damaged, or defective, we will offer a refund or replacement, even if marked “Final Sale.”

6. Refused Packages

If you refuse a delivery, please email us at support@bejoyfl.com immediately.

In most cases, we can issue a refund without needing the product returned.
If a return label is issued, the label cost will be deducted from your refund.

Customer-Initiated Return

If you decide to return the package after refusing it:

Contact us first to receive a return label.
A refund will be issued after the item is returned and inspected, based on its condition.

Missed Deliveries

If a package is returned to sender due to a missed delivery:

Refunds will be evaluated case by case.
In some cases, we may offer free reshipment.

7. Important Notes

We are not responsible for duplicate orders placed by customers.
Returned packages must use our return label to ensure tracking and refund eligibility.
If a refused or returned package is lost in transit, we cannot issue a refund unless otherwise agreed upon.

If you have questions or need support, reach out to us at:
📧 support@bejoyfl.com
📍 158 Reena Drive, Daytona Beach, FL, 32117, USA